Once your order is placed and processed, it cannot be cancelled. However, cash on delivery (COD) orders can be cancelled when we contact you for verification of the order. If you need to change your address or contact information after placing the order, please email us at contact@sadhakcare.com. We can only accommodate these changes within 12 hours of order placement or before your order has been shipped, whichever is earlier. Unfortunately, changes cannot be accommodated once the order has been shipped.
Once we receive the required details, we will investigate your complaint and provide a resolution within 5 working days. If your return is approved based on the evidence provided, we will inform you accordingly.
All approved return products must be returned in the original condition and packaging. However, this requirement does not apply if visible damage or breakage occurred to the product containers during transit, in which case we will replace the product at no cost. You must share images and videos of the damaged products during unboxing for our confirmation.
Once the return package is received by our warehouse team, we will conduct a quality check and validate the product weight. The exchange or replacement will be processed within 48-72 hours after completing the quality and weight check, and you will receive the new consignment tracking details via email to your registered email address.
Sadhak Soap is not responsible for any individual reactions to specific ingredients. Each product description on our website includes a key list of ingredients. Individuals with sensitivities or allergies to any listed ingredient should refrain from using the product. If you are unsure, always conduct an allergy patch test. If irritation occurs at any time, discontinue use of the product and consult a physician.
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